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Front Office Coordinator Neurology
Front Office Coordinator NeurologyUniversity of Maryland Medical System • Easton, Pennsylvania, USA
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Front Office Coordinator Neurology

Front Office Coordinator Neurology

University of Maryland Medical System • Easton, Pennsylvania, USA
[job_card.30_days_ago]
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  • [job_card.full_time]
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Shift : Full time day.

Hours : Monday - Friday 8 AM - 4 : 40PM no weekends or major holidays.

General Summary :

Under moderate supervision performs a variety of clerical activities to support clinical operations including customer service telephone management scheduling registration and copay collections. Ensures that all provider schedules are appropriately populated telephones are managed and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities and Tasks :

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
  • Calls patients to verify appointments.
  • Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
  • Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments past balance payments and other patient-responsible charges.
  • Schedules patients for physician visit. Maintains and updates appointment calendars.
  • Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
  • Notifies clinical personnel of patient arrival.
  • Maintains entry log of incoming visitors.
  • Processes and delivers departmental mail.
  • Processes and maintains medical records in accordance with records protocols.
  • Discharges each patient via established policies including charge entry for current visit if appropriate scheduling of future appointments facilitation of ancillary procedures as necessary and provides for the patient a receipt for services rendered.
  • Travel between sites may be required based on coverage needs
  • Performs other duties as assigned.

Qualifications :

Education & Training :

  • High School Diploma or equivalent (GED) is required.
  • One (1) year of customer service experience required.
  • One (1) year relevant front-desk experience preferred.
  • Experience within a healthcare environment preferred.
  • Certification in scheduling and registration preferred.
  • Knowledge Skills and Abilities :

  • Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
  • Interpersonal skills customer orientation and an outgoing and pleasant demeanor.
  • Prior experience and demonstrated competence with patient or customer information systems.
  • Highly effective verbal written and interpersonal communication skills to communicate effectively with all levels hospital staff patients visitors and levels of staff.
  • Additional Information :

    All your information will be kept confidential according to EEO guidelines.

    Compensation :

  • Full-Time; Days M-F (8am-4 : 30pm)
  • Pay Range :  $17-$25.99
  • Other Compensation (if applicable) :
  • Review the 2025-2026 UMMS Benefits Guide
  • Like many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at .

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Customer Service,Babysitting,Advocacy,Civil Project Management,ABAP,BI

    Experience : years

    Vacancy : 1

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