Customer Care Representative- Talent Pipeline (US)

Customer Care Representative- Talent Pipeline (US)

We are looking for a Customer Care Representative- Talent Pipeline (US) in Chicago. Your mission will be to :

Be the primary interface for our customers. You will work together with your team to ensure customers are properly set up and welcomed. You will respond to customer requests in a timely manner to answer questions and resolve issues. You will also act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function.

Serving the unique needs of each customer is critical to Merieux NutriSciences' overall success in growing the business. All Customer Care positions are hybrid, 3 days in Lab, 2 days remote. Preferred locations would be near one of our lab locations which include : Salida, CA, Salt Lake City, UT, Chicago and Crete, IL, Minnetonka, MN, Gainesville, FL, Allentown, PA, Springfield, MO.

Your profile :

A general knowledge of food testing methods or scientific processes obtained from a degree in Chemistry (preferred), Microbiology, Food Science, or direct relevant laboratory experience is preferred to provide support to the customers of the company. Three (3) plus years experience in a Customer Service food or beverage industry. Laboratory experience, specializing in Chemistry, is desired. BS / BA degree or equivalent work experience will be considered. A clear understanding of Chemistry testing methods as a priority, and will need to be able to communicate information related to testing methods and results to clients in an efficient and timely manner. A general knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client. Strong computer skills, including Microsoft Office are required. Some exposure to food processing or quality assurance is beneficial in this role. General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience. Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients. Exceptional, verbal and written communication skills to interact with clients and colleagues. Multi tasking, prioritization, superior follow up skills and attention to detail are also required for success in this role.

Compensation Range : $47000 - $66000, depending on position and experience

Full Time Eligible Benefits Overview : Comprehensive medical, dental, and vision insurance plans. Generous paid time off (PTO) package to support work-life balance following state and local ordinances. Optional 401(k) plan with employer matching contributions.

Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders. Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise. Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them. Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences. Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.