Operations Specialist

Operations Specialist Oakland, CA - Hybrid 10 Months Pay: $30-35 per hour Hybrid role, with working primarily from home. Must be located within the greater San Francisco/Bay Area and able to work in the Oakland General Office (OGO) as needed approximately once/week. *Workers must be able to use personal or supplier issued laptop with Citrix (i.e. remote) access to client's systems. *Work requires double monitors. client is willing to reimburse for "one" monitor, provided the cost is pre-approved. TOP THINGS/SKILL SETS LOOKING FOR IN A CANDIDATE: -SAP Experience, HR experience, Customer Service experience, Basic Office Application experience. Responsibilities HR operations support -HR contact center support for employees -Handling calls, tickets, online transactions, contractor onboarding/offboarding in a high-volume environment Compliance -Employment eligibility verification -Contingent workforce supplier status -HR policy compliance Records Maintenance/Reporting o Enters and maintains employee and organizational records Process Improvement o Suggest and implements process improvements to increase efficiency Requirements Required o 3 years HR operations support experience o Detail orientation to evaluate tickets, online transactions, and phone requests o Experience with a variety of computer systems -Excellent customer service skills -Efficiency to work in high volume environment with detailed work requiring a high level of accuracy -Experience with working with highly confidential employee data