SAP CX (C4C Sales) Solution Architect

We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, OpenText, and DocuSign, ensuring seamless process integration and superior customer engagement capabilities.

Key Responsibilities :

• Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM.
• Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems.
• Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign.
• Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project.
• Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices.
• Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components.
• Support integration with third-party applications, customer portals, and other utility-specific systems.
• Provide leadership in change management, cutover planning, and post go-live stabilization.
• Mentor onshore / offshore team members and ensure quality deliverables.

Required Skills, Experience & Qualification :

Soft Skills :

Regards

Mohd Faisal