Customer Care Representative Tampa

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings adhesives and sealants serving the construction and industrial end markets. ICP Group is organized into two separate business groups ICP Building Solutions Group and ICP Industrial Solutions Group comprised of market leading brands known for innovation quality and performance. Founded in 2015 and supported by a lean corporate team ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings adhesives and sealants companies in North America. ICP Group is headquartered in Andover MA and has manufacturing and distribution sites throughout North America Latin America UK Europe and the Asia Pacific region.

ICP Group is looking to hire a Customer Care Rep for our Tampa Fl this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover MA. This is a career where you will truly be valued receive excellent compensation and benefits while growing with a team in a hands-on role where you will truly make an impact.

If you are a skilled professional who is highly motivated and consistently stands at the front of the pack we want to talk to you! The role of this position will be to provide exceptional customer service and to support the Marketing team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver. This role is supporting our Diversified Coatings Business unit environmental sector.

This will be an in-office position Tuesday - Thursday and remote Monday - Friday

Key Responsibilities :

• Answer all incoming calls with a positive up-beat attitude providing the best possible customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro operating system to enter orders retrieve customer history stock status and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives
• Proof / edit documents as assigned.
• Complete other duties as assigned.

Requirements :

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data or religion or other legally protected status.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1