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Dental Front Desk Associate
Dental Front Desk AssociateDr. Alexis Phillips Kids Dentist • Boise, ID, US
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Dental Front Desk Associate

Dental Front Desk Associate

Dr. Alexis Phillips Kids Dentist • Boise, ID, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

The Opportunity:
We're seeking a full-time Front Desk Associate to join our collaborative, patient-focused team at Dr. Alexis Phillips Kid's Dentist. Our ideal hire is self motivated, personable and focused on delivering an exceptional patient experience.

What We Offer:

  • Monday-Thursday schedule
  • $23-$25/hour, dependent of level of experience
  • Paid Time off (after 1 year)
  • Holiday Pay (after 30 days)
  • Monthly Bonus Incentives (after 30 days)

Responsibilities:

  • End to end patient management as the face of our practice
  • Greet patients warmly and provide a welcoming atmosphere upon arrival.
  • Register new patients, collect necessary information, and update existing patient records accurately.
  • Schedule and confirm patient appointments using our practice management software.
  • Answer phone calls, respond to inquiries, and provide information about our dental services.
  • Provide Treatment Coordination backup as needed
  • Verify insurance coverage and assist patients in understanding their benefits.
  • Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
  • Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
  • Assist with administrative tasks, such as filing, photocopying, and scanning documents.
  • Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
  • Follow HIPAA guidelines and maintain patient confidentiality at all times.
  • Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.

Qualifications:

  • 3+ years of dental experience in front office operations, required
  • Positive and upbeat personality
  • Able to provide coverage at both Boise and Eagle offices
  • Reliable with minimal call outs
  • Proficient in Open Dental software, preferred
  • Treatment Coordination experience, a plus
  • High school diploma or equivalent required; additional education in office administration or related field, a plus
  • Proven experience as a front desk receptionist or in a similar customer service role
  • Excellent verbal and written communication skills, with a professional and friendly phone etiquette
  • Strong organizational skills and attention to detail
  • Knowledge of dental terminology and procedures
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Strong problem-solving skills and the ability to remain calm and composed under pressure
  • Proficiency in using standard office equipment, such as computers, printers, and fax machines

We are an equal opportunity employer EOE

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Dental Front Desk Associate • Boise, ID, US

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