Talent.com
Customer Service Representative (Work From Home)
Customer Service Representative (Work From Home)Teleperformance • Raleigh, NC, US
[error_messages.no_longer_accepting]
Customer Service Representative (Work From Home)

Customer Service Representative (Work From Home)

Teleperformance • Raleigh, NC, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

TP Customer Service Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • Qualifications

    We're looking for fearless people people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from Home Requirements :

  • Internet Requirements :
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    [job_alerts.create_a_job]

    Customer Service Representative • Raleigh, NC, US

    [internal_linking.related_jobs]
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Cary, North Carolina
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Plain View, North Carolina
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Raleigh, North Carolina
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Wake Forest, North Carolina
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Dunn, NC, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Opinion Provider (Work from Home)

    Opinion Provider (Work from Home)

    Ipsos • Wake Forest, North Carolina, United States
    [filters.remote]
    [job_card.full_time]
    Ipsos iSay, an online research community powered by Ipsos—the world’s third-largest market research company—is looking for enthusiastic. This is your opportunity to influence the future of brands, g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    U-Haul • Wake Forest, NC, US
    [job_card.full_time]
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Remote Work

    Customer Service Remote Work

    Morphius Corp • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax Customer Service Representative - Work from Home

    TurboTax Customer Service Representative - Work from Home

    TurboTax • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday4.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

    Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

    ApexFocusGroup • Raleigh, GB
    [filters.remote]
    [job_card.full_time] +1
    Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home Client Services Representative

    Work From Home Client Services Representative

    Global Elite Texas • Wake Forest, North Carolina, USA
    [filters.remote]
    [job_card.full_time]
    Our company has moved to 100% virtual work-from-home positions.This position allows you to build your career around your life rather than being forced to build your life around your career!.Were lo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    USA Jobs • Raleigh, NC, US
    [job_card.full_time]
    Customer Service Representative.The primary responsibility of this position is to provide customer service phone and email support to customers with questions, issues, or requesting facility servic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home Call Center Sales

    Work From Home Call Center Sales

    MCI • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative I (Hybrid)

    Customer Service Representative I (Hybrid)

    First Citizens Bank • Raleigh, NC, US
    [job_card.full_time]
    This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who are within a commutable drivable dist...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CUS510Customer Service Representative

    CUS510Customer Service Representative

    Blaze Air • Raleigh, NC, US
    [job_card.full_time]
    Customer Service Representative.Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direct...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

    Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

    Apex Focus Group Inc. • Raleigh, NC, United States
    [filters.remote]
    [job_card.full_time] +1
    Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time.Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinic...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    ARROW EXTERMINATORS, Inc • Raleigh, NC, United States
    [job_card.full_time]
    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and exter...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefits Sales Representative - Work From Home

    Benefits Sales Representative - Work From Home

    AO Group • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    Crafting Brighter Futures for Families.Positioned at the forefront of specialized financial services, our company helps families safeguard their assets and promise a profound purpose : ensuring a br...[show_more]
    [last_updated.last_updated_30] • [promoted]