Front Desk Receptionist

Description

Job title : Front Desk Receptionist

Location : Regional ECPC Pain Clinic

Status : Full-Time, Non-Exempt

Department : ECPC Pain Clinics - Administrative

Reports to :  Practice Manager, ECPC Pain Clinic

Job Supervisory Responsibilities :  None

Job Summary :

The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will :

Duties / Responsibilities :

• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
• Check the patients in and out.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and / or office guidelines. Cancels / reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
• Schedule outpatient appointments / testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
• Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
• Abide by patient confidentiality regulations to protect the patient and clinic / practice and adheres to HIPAA regulations.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.
• Perform other duties as assigned.

Education and Experience :

Required Skills / Abilities :

Work Environment / Physical Requirements :

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

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