This customer-service oriented position, works with customers, many of whom are long-term, regarding the bill they received from us.
Provides support in our credit / accounts receivable department
Processing credit card payments
Follows established cadence schedule to follow up with customers on outstanding balances to ensure timely payment, account remains in good standing and meet departmental Days Sales Outstanding (DSO) expectations.
Working with multiple departments (e.g. returns, expediting, sales, customer service and warehouse) to gather information for customers to answer questions and resolve issues; working to correct invoice issues and concerns
Providing customer with copies of invoices, statements or any supporting documents as requested
Submitting invoices into customer portals (as needed)
Reconciling credits and returns to demonstrate accurate outstanding balance to customer
Releasing orders for customers; working with management for approval on exceptions
Contacting (calling / emailing) customers regarding account status and providing payment details
Other duties as assigned
Reports to the Accounts Receivable Manager
$17 - $21 per hour
Previous Accounts Receivable and/or collections experience required
Excellent verbal, written and interpersonal communication skills
Strong customer service experience
Excellent follow up skills
Good listening skills and attention to details
Intermediate Microsoft Office Skills (Word, Excel, Outlook, Teams); previously experience with Lockstep or Prophet21 (p21) preferred
High level of integrity and self-starter who is motivated and driven
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability
In order to work remotely the Employee Must:
Reside in the United States or Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Accounts Receivable Specialist • Akron, OH, US
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