Customer Service - Customer Service Rep

Job Title: Customer Service Rep
Location: Alhambra, CA 91803 - Fully Remote
Duration: 13 Weeks

Training:
7:30 AM - 4:00 PM (onsite for the first day).

Work Arrangement: Fully remote after the first day onsite.

Shift Schedule:
Shifts can vary between 6:45 AM and 11:00 PM. The most common shifts are:

11:00 AM - 7:30 PM

12:00 PM - 8:30 PM

2:30 PM - 11:00 PM

Weekend and holiday shifts follow the same structure. If scheduled on a weekend, employees will receive two days off during the week.

Job Summary

• This is an entry-level role that requires answering 75+ calls per day and managing after-hours calls to providers.
• Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a
  call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.