Senior Application Support Analyst

A company is looking for a Senior Analyst, Application Support.

Key Responsibilities

Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance

Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner

Collaborate with business users, developers, and vendors to address application-related issues and enhancements

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered

Minimum of 5-7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity

Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools

Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools is preferred

Preferred certifications include ITIL Foundation, Microsoft Certified : Power Platform or Dynamics 365 Fundamentals, or Oracle Certified Professional