Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5PBaptist Health South Florida • Boca Raton, FL, United States
Patient Access Scheduler, Center for Hematology & Oncology, FT, 8 : 30A-5P
Baptist Health South Florida • Boca Raton, FL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]For internal staff : A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets / exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self motivated, and encourages others. Identified as a team player and cross trained in multiple areas / product lines / practices to substitute all staff positions as needed. For external staff : Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired : Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines. Understanding of insurance contracts and scheduling guidelines / protocols, Microsoft Office products and knowledge of EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish / Creole.
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures / treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees / champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees :
- High School,Cert,GED,Trn,Exper.
Additional Qualifications :
Minimum Required Experience :
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Patient Scheduler • Boca Raton, FL, United States
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