Passport Data Entry Clerk III

divh2Passport Data Entry Clerk III / h2pCGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. / ph3Your Future Duties And Responsibilities : / h3p Operate various equipment for high-speed scanning, mail out, and metering of mail.br Prepare and mail envelopes with correct passport and corresponding supporting documents.br Box and archive files for storage purposes.br Interface with passport applicants at Agency / Center Information and Will-Call counters : bro At the Information Station, ensure appointment is scheduled;bro Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;bro Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.br Prior to distributing to applicants, print and review passport books for accuracy and quality.br Process refund / reimbursement requests.br Generate a credit card payment from the applicant and distribute completed batches to the Cashiers Office. Verify all completed transactions and run designated reports.br Assist with Acceptance Agent training : prepare training materials, conduct meet-and- greets, set-up training sessions, conduct office tours, etc.br Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.br Contact applicants to request necessary documents.br Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.br Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including : Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. / ph3Required Qualifications To Be Successful In This Role : / h3p Bachelors Degreebr Four years of general office experience : follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accountsbr Three years of experience utilizing a variety of office software, specifically Microsoft Officebr Capable of performing tasks while maintaining a high level of accuracybr Ability to work in one place and traverse the office on a continuing basisbr Must maintain constant awareness of all aspects of internal and external securitybr Ability to successfully complete the CGI Background Investigation to include : 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and / or Driving Records check may be conducted if required by the contract for continued employmentbr Due to the nature of the government contract requirements and / or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.br Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift. Hourly Rate : $21.21 / hour CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to : skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. CGI Federals benefits are offered to eligible professionals on their first day of employment to include : Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category. 401(k) Plan and Profit Participation for eligible professionals Additional benefits determined by your Service Contract Act : Paid Time Off (PTO)Paid Federal HolidaysHealth Welfare Benefits / ph3Skills : / h3ulliCommunication (Oral / Written) / liliData Entry / liliMicrosoft Office / li / ulpTogether, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. / p / div