Field Service Representative

SUMMARY: Field Services Representatives provide on-the-ground support by handling in-person guest interactions, service appointments, and property assessments. They play a key role in enhancing the guest experience through timely, hands-on assistance and local task execution.

REPRESENTATIVE DUTIES:
(Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

• Read understand schedule and daily instructions, report deficiencies and communicate to Supervisor regularly throughout the day.
• Performs Inspections (Pre-Move Out, Move Out, New Unit, Final and or Return). Resolves issues and/or communicates to Synergy Office defects beyond ability to correct
• Performs delivery/pickup of miscellaneous Service Requests
• Responsible for keys, remotes, FOB’s issued and or assigned
• Perform light apartment cleans if necessary (dust, wipe, sweep, vacuum, mop, trash removal)
• Performs furniture inspection and reports furnishings requiring exchange and or perform minor touch up & tighten of furniture
• Inspects electronics & ensures internet modem, cable box and phone are in working order
• Operate a company or personal vehicle as required to travel between properties and complete field tasks, following all safety and insurance guidelines. Determines if vehicle is safe to operate and has all of the necessary fluids (gasoline, oil, water, etc.) before loading the vehicle
• Maintains a fully stocked Inspection kit (backpack), and properly use the contents
• Follows safety procedures, operates equipment and performs job related duties in a safe manner
• Properly documents daily activity with electronic forms and submits once activity has been completed
• Sit in on cable tech appointments ensuring provider successfully installs/troubleshoots per request successfully
• May assist in training new hires
• Assist with warehouse duties when needed
• Performs other related duties as assigned

JOB REQUIREMENTS:

• Must possess a valid Driver’s License in good standing.
• Clear verbal communication skills in English are required
• Previous experience in a customer service of guest services position is strongly preferred
• Ability to use power and hand-held operated cleaning equipment
• Ability to understand general mathematics
• Ability to follow and exchange verbal communication with customers, vendors and co-workers
• Ability to communicate via cell phone or hand-held devices
• Ability to utilize GPS or read a map
• Must report to work in a clean uniform approved and supplied by Synergy Corporate Housing
• Maintains a high level of professionalism, either working independently and/or within group setting
• Ability to work overtime or weekends when required on short notice at managers’ discretion

Synergy Global Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.