Specialist II, Application Managed Services

Job Description :

The Specialist II, Application Managed Services is responsible for assisting clients in meeting their organizational goals and objectives at an application level. This role serves as a strategic advisor, consulting clients on best practices for NextGen software applications solutions and workflows. Implementing new software and upgrading the application suite as well as system configuration, client training, and issue troubleshooting and resolution.

• Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management.
• Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system.
• Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices.
• Implement new software and upgrade the NextGen application suite.
• Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution.
• Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally.
• 25%-50% travel may be required, depending on client requirements and business needs.
• Flexible hours including weekend work may be required with advance notice.
• Perform other duties that support the overall objective of the position.

Education Required :

Experience Required :

License / Certification Required :

Knowledge, Skills & Abilities :

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and / or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.