Collection Recovery Specialist

Job Title

Maintain accurate records of balances, collection activities, payments, contracts, and legal actions. Negotiate payment plans and settlements to recover company assets. Prepare and submit legal documents including summons, complaints, garnishments, default judgments, and satisfactions of judgment. Maintain an up-to-date Oregon legal log and ensure all legal processes are completed accurately and on time. Use skip-tracing techniques to locate customers and recover assets, including complex cases. Monitor bankruptcy accounts and identify opportunities for recovery. Ensure full compliance with state and federal debt collection laws and regulations. Communicate professionally with customers, vendors, legal partners, and internal teams. Analyze account histories, identify errors, and ensure corrections are made. Document all account activity in servicing systems and related software. Protect confidential company and consumer information at all times. Meet performance goals while maintaining excellent customer service and compliance standards. Prepare renewals of judgments nearing expiration and satisfactions of judgments for resolved accounts. Follow up with process servers regarding service of legal documents. Maintain punctuality and meet department attendance standards. Perform additional duties as assigned.

What We're Looking For

Strong communication and negotiation skills. Proven problem-solving abilities and sound decision-making. Exceptional attention to detail and organizational skills. Knowledge of debt collection laws, regulations, and best practices. Ability to remain professional and composed in stressful situations. Customer service mindset with strong relationship-building skills. Prior experience in debt recovery, collections, repossessions, or skip tracing. Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based tools. Ability to read and interpret documents and write clear reports and correspondence. Strong math skills (interest, percentages, commissions, etc.). Ability to follow written, verbal, and diagram instructions. Typing speed of 50 WPM and alphanumeric keyboarding of 100 KPH. Commitment to confidentiality and professional conduct.

Education & Experience

High school diploma or GED required; associate degree or higher preferred. 2+ years of experience in debt recovery, collections, or a related field. Experience with recovery / collection software and skip-tracing tools.