Service Technician

Job Description

Job Description

Company Description

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors : mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of  Expertise, Innovation  and  Integrity  provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

Job Description

As a Service Technician, you will be responsible for leading, training, developing, and supporting the service technician and engineering team in the service group. Under your direct leadership, the team will service a variety of test systems, primarily dynamometer test cells for propulsion and driveline systems. This includes working with dynamometer control software to run customer tests, performing test equipment calibrations, and executing troubleshooting efforts on test cell equipment. Setup of customer test cell equipment and auxiliary testing equipment. The service tech group will be both external and internal customer facing by supporting UTAC’s own various test labs, and customer systems. Duties will include travel to customer sites, supporting customer relations, and may include performing work directly in front of customers.

Roles and Responsibilities

Technical responsibility for organizing, executing, and coordinating customer jobs

Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system

Lead service team projects with other members of the team to see jobs to completion

Self-guided troubleshooting

Build assistance on dynamometer systems

Filling out service reports, calibration, and maintenance reports

Come up with solutions to repair customer problems

Maintenance and calibration of testing equipment

Assisting customers on best practices for maintaining their equipment

Explaining to customers the repairs necessary to their equipment

Write service reports, calibration, and maintenance reports for release to customers

Help to train other service engineers and technicians on UTAC procedures

Support the UTAC way at all times

Making maintenance plans and explaining them to customers

Help maintain equipment inventory and advise on specialized tool and equipment needs

Advise on calibrations of UTAC equipment

Help maintain a resource calendar as part of the entire service team

Qualifications

3 years + in either maintenance or testing or service industry

Excellent team building and communication skills required

Strong problem solving, strategic thinking and analytical skills required

Candidate must be able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals

Ability to interpret electrical and mechanical schematics

Knowledge of control components (sensors, motor control devices, etc.)

Knowledge of hydraulic systems a plus

Knowledge of motor control drives and VFD’s a plus

Knowledge of alignment and vibration monitoring equipment and best practices a plus

Proficient with Microsoft Office applications

Able to relay technical information in a way your audience understands

Ability to provide excellent customer service

Assist in maintaining and supporting the UTAC culture and values (Integrity, Expertise, and Innovation)

Creative problem solving

Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job

Organize and maintain efficiency of personal work area

Give and accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect

Consistently adhere to and support all UTAC policies, procedures, and safety regulations

It may require occasional overnight travel (nationally and internationally). Up to 10% travel can be expected – around 1-2 weeks per half of year

Valid driver’s license and reliable vehicle for traveling between multiple work sites as needed.

Willing to undergo a background check

Additional Information

All your information will be kept confidential according to EEO guidelines.