Executive Director, Cloud Operations & IT Operations

Executive Director, Cloud Operations & IT Operations

The Executive Director of Infrastructure & IT Operations is the executive leader responsible for defining and executing a secure, scalable, and modern hybrid infrastructure strategy across global data centers, cloud platforms, corporate networks, and end-user services. This role ensures operational excellence, cost optimization, reliability, and alignment with organizational priorities. The Executive Director partners closely with Security, BRM, PMO, Application Engineering, Data, Compliance, and Corporate IT to drive unified execution across all technology towers. This role also serves as the primary liaison to senior business leadership, ensuring clear communication, alignment, and accountability for all infrastructure-related projects, service levels, operational issues, and strategic initiatives impacting their business units.

Main Duties & Responsibilities :

• Collaborate extensively with Security, BRM, PMO, and Application Engineering to ensure unified governance, operational smoothness, and project delivery across the enterprise.
• Act as the executive point of contact for BU senior leadership, ensuring transparent communication, expectation alignment, issue escalation, and partnership for all infrastructure-related initiatives, outages, and service improvements.
• Lead global cloud, data center, network, and endpoint operations.
• Own modernization across AWS, Azure, and on-prem infrastructure.
• Oversee colocation data centers, server rooms, and lab compute.
• Direct corporate network engineering (LAN / WAN / SD-WAN / Wi-Fi).
• Lead end-user computing services (M365, Intune, Entra ID).
• Establish infrastructure governance and security controls.
• Partner with Cybersecurity on zero-trust and identity frameworks.
• Oversee OPEX / CAPEX planning and vendor management.
• Develop directors, managers, and global engineering teams.
• Communicate strategy and risks to executive leadership.
• And other job duties as assigned by the line manager.

Education and Experience :

Knowledge, Skills, and Competencies :