Regional Customer Success Manager, EMEA (Switzerland)

divh2Regional Customer Success Manager, EMEA (Switzerland)/h2pAt Spring Health, were on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether its therapy, coaching, medication, or beyondtailored to each individuals needs./ppWe proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, weve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers./ppWe have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. Were just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere./ppAs the Regional Customer Success Manager EMEA, your mission is to build and maintain strong relationships with Spring Healths customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success./ppstrongWhat youll be doing:/strong/pulliConduct regular global account meetings to refine and align customer strategies./liliPartner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions./liliChampion and drive engagement with mental wellness programs./liliServe as the primary contact for global product updates and upcoming developments./liliAct as an accessible, local contact to address escalations and urgent matters promptly./liliMaintain an understanding of diverse cultural nuances that influence client interactions worldwide./liliServe as local implementation support in conjunction with US based implementation team./liliHelp clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SHs mental wellness benefits./liliSupport and lead global QBRs/ABRs and support day to day reporting requests for global customers./li/ulpstrongWhat success looks like in this role:/strong/pulliPartnering with the Customer Success team to maintain a high customer retention rate and reducing churn./liliIdentify and drive upsell and expansion opportunities to grow accounts./liliConsistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers/liliBuild strong relationships to develop customers into brand advocates and case studies./liliAct as a trusted advisor, providing strategic insights to customers for maximum product value./liliPartner with sales, product, marketing and other cross functional teams to create a seamless customer experience./liliImprove customer success processes through data-driven decision-making and automation./liliDocument and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies./li/ulpstrongWhat we expect from you:/strong/pulli5+ years of Customer Success/Account Management experience/liliFluency in Swiss German and English is required for this role./liliProficiency in Standard German and French is a strong plus./liliResponsible for a book of business of 30+ customers in different segments, with the ability to speak with the customers leadership teams./liliDeep passion for customer success and a proactive approach to solving customer challenges./liliAbility to build strong relationships and act as a trusted advisor to customers./liliStrong problem-solving skills with the ability to analyze customer data and derive insights./liliAbility to understand customer goals and align them with the companys offerings./liliExcellent verbal and written communication skills to engage with customers effectively./liliSelf-starter with a bias for action, taking full ownership of customer relationships./liliProactively identify risks, resolve issues, and drive customer success initiatives./liliFocus on achieving high customer retention, adoption, and expansion metrics./liliComfortable working with targets related to renewals, upsells, and customer satisfaction./liliAbility to quickly learn and master the companys products and services./liliKnowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus./liliComfortable in a fast-paced, dynamic environment and adaptable to change./liliWillingness to continuously learn and improve customer engagement strategies./li/ulpThe target base salary range for this position is 99,000 CHF - 130,000 CHF, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database to ensure competitive and fair pay./ppstrongBenefits provided by Spring Health:/strong Note: We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria./pulliHealth, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type./liliEmployer sponsored 401(k) match of up to 2% for retirement planning/liliA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents./liliWe offer competitive paid time off policies including vacation, sick leave and company holidays./liliAt 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents./liliAccess to Noom, a weight management programbased in psychology, thats tailored to your unique needs and goals./liliAccess to Carrot, in addition to $4,000 reimbursement for related fertility expenses./liliAccess to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription/liliAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder care/liliUp to $1,000 Professional Development Reimbursement a year./lili$200 per year donation matching to support your favorite causes./li/ulpNot sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply./ppReady to do the most impactful work of your life? Learn more about our values, what its like to work here, and how hypergrowth meets impact at Spring Health: Our Values/ppOur privacy policy: a href=https://springhealth.com/privacy-policy/https://springhealth.com/privacy-policy//a/ppSpring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal/p/div