Enterprise WFM DirectorVirtualVocations • Austin, Texas, United States
Enterprise WFM Director
VirtualVocations • Austin, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Enterprise Workforce Management (WFM) Director.
Key Responsibilities
Develop and implement enterprise-wide Workforce Management strategies, including forecasting and capacity planning
Collaborate with operational leaders to establish staffing models and productivity targets
Lead the WFM team in optimizing service performance and labor efficiency across the organization
Required Qualifications, Training, and Education
8+ years of experience in Workforce Management or operations analytics, with 5+ years in a leadership role
Experience in designing enterprise staffing models and productivity frameworks
Demonstrated experience partnering with Finance / FP&A for workforce planning alignment
Bachelor's degree in a relevant field or equivalent experience
Preferred : Master's degree in a quantitative or business discipline
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