Program Manager (Remote)

Job Opportunity

We are looking for an experienced professional to live and work remotely from within the greater Baltimore / Washington metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and / or other business-related activities.

Purpose : Manages end-to-end oversight of business initiatives, specifically related to vendor-based care management services. Drives teams and internal projects to maintain and enhance program performance over time. Guides stakeholders through key decisions, communicates and coordinates activities internally and across departments. Facilitates process improvement and identifies and articulates stakeholder needs to drive strategies and maximize outcomes related to ROI, customer satisfaction, and organizational metrics and performance.

Essential Functions :

• Manages complex program(s) or strategic initiatives that span organizational boundaries and have a significant legal and / or financial impact to CareFirst Business. Identifies process improvement opportunities and takes action to implement enhancements to maximize outcomes and growth.
• Coordinates with internal and external stakeholders to launch, maintain, and enhance complex program(s). Provides direction and motivation to project teams in a matrixed environment. Drives outcomes by fostering a collaborative culture. Manages relationships with key stakeholders, including management and vendors.
• Measures, evaluates and reports on program(s) performance related to ROI, customer satisfaction, and other organizational metrics. Effectively forecasts and manages people, process and technology related resources to ensure successful achievement of corporate goals.
• Guides stakeholders and leadership through key decisions and communicates and coordinates activities internally and across network of partners.

Supervisory Responsibility : Leads a team utilizing a matrix management system

Qualifications :

Knowledge, Skills and Abilities (KSAs) :

Salary Range : $105,696 - $209,924

Salary Range Disclaimer : The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances.

In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs / plans, and 401k contribution programs / plans (all benefits / incentives are subject to eligibility requirements).

Department : Vendor Management and Prospect

Equal Employment Opportunity : CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply : Please visit our website to apply : www.carefirst.com / careers

Federal Disc / Physical Demand : Note : The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him / her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands : The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US : Must be eligible to work in the U.S. without Sponsorship

Requisition Number : 21628