Customer Experience Support Associate

Customer Experience Support Associate

The Customer Experience Support Associate provides essential administrative support to our Call Center operations. This role involves performing a variety of administrative tasks, handling customer and dealer communications, and ensuring accurate processing of account-related activities. The ideal candidate thrives in a dynamic environment and is detail-oriented, organized, and a strong communicator.

Responsibilities

• Manage incoming and outgoing mail to support operational workflow.
• Enter and maintain accurate data within internal systems.
• Prepare and update routine reports as needed.
• Process title documents and handle due dates or extension requests.
• Make outbound calls to customers and dealers to address service needs.
• Identify incoming funds and complete paid-in-full account processing.

Qualifications

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.