Automotive Service Advisor

Job Description

Job Description

Are you ready to join a trusted brand that offers growth, stability, and a fun team atmosphere ?

Berlin City Auto Group is seeking an experienced and customer-focused Service Advisor to join our passionate and successful team in Portland, Maine . If you're driven by delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you.

What We Offer :

• Competitive pay plan — $65,000 to $100,000 annually , with opportunities for growth
• Flexible schedule with paid time off starting on day one
• Recognition programs and awards that celebrate high performance
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement — up to $75 / month
• Employee discounts across products and services
• A fun, supportive team atmosphere

Position Overview :

As a Service Advisor , you will be the bridge between customers and our service team—ensuring vehicles are serviced efficiently and customers receive an exceptional experience. You'll communicate with customers about their vehicle needs, verify warranty or service contract coverage, and recommend additional services to ensure safety and performance.

Whether over the phone, by email, or face-to-face, you'll play a key role in building trust and long-term customer relationships.

Who You Are :

Essential Functions :

Requirements :

Who We Are :

Berlin City Auto Group is a family of dealerships across Maine, New Hampshire, and Vermont.

We embrace a culture where strength comes from differences, not similarities . Our team is energized, diverse, and united by our core values : Humility, Integrity, and Passion .

We live by our "Easier" philosophy — a way of doing business focused on making every interaction simple, transparent, and positive. We treat our team like family and foster an environment where people can grow, succeed, and feel proud of their work.

Listen to what our team has to say about working in Service at Berlin City Auto Group

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https : / / berlincitycareers.com /

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or l cal law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practice