Lead Concierge

Job Description

Job Description

Company Description

Monarch / Brandywine Senior Living

Company Culture and Values :  At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community.  Provides an overview of community information to those inquiries in support of sales and marketing efforts.  Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.

Schedule : Full-time

Salary Range : $20.00 - $23.00 Hourly

Responsibilities and Duties :

• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Assigns daily task and ensure completion of tasks
• Assists the Business Operations Director and Sales Counselor with special projects
• Ensures appropriate office supplies are on hand
• Coordinates maintenance of all office equipment
• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

Physical Abilities :

Additional Information

Benefits Offered(Full Time) :

Other Compensation Programs :

Equal Opportunity Statement :

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.