Manager, Card Payments

Position Summary

We are seeking an experienced and results-oriented Card Payments leader to play a key role within the Card line of business at Tipalti. As the Manager Card Payments this role is central to the daily oversight optimization and strategic stewardship of our virtual card payment delivery operation directly impacting revenue realization. The primary responsibility of this role includes leading and managing a global team of 7 payment delivery agents ensuring successful timely and secure payment processing. This leader will be instrumental in providing a seamless payment experience for both our customers and their suppliers. The ideal candidate will have a proven track record of managing a remote high-performing team in the B2B card operations sector specifically within card payment delivery proxy payment services and / or supplier enrollment / enablement.

Why join Tipalti

Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.

At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.

In this role you will be responsible for :

• Lead and manage a card payment operations team defining key performance indicators (KPIs) monitoring team workload and quality and providing continuous coaching training and documentation for all card payment processes.
• Collaborate cross-functionally with Payment Operations Support Product and Data teams to achieve and maintain operational excellence.
• Drive continuous improvement by leading the execution of team-specific projects identifying revenue and operational bottlenecks and designing and implementing innovative solutions that significantly boost efficiency quality and customer satisfaction.
• Manage complex card payment support and escalations for internal stakeholders including handling payment inquiries and transaction research.
• Provide thought leadership integrating industry best practices and innovative strategies into the card payment operations function.
• Generate and present regular reporting to management detailing performance metrics KPIs and operational risks.
• Support the success of the Card line of business and contribute directly to Tipalti revenue growth by taking on other responsibilities as required.

About you

Skills :

Our benefits package includes :

#LI-Hybrid

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it - a mission to which we are constantly committed.

Accommodations

Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.

AI Use

We may use artificial intelligence and automated systems (collectively AI) to screen assess and select candidates during our recruitment process. This includes resume screening skills assessment and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process you can contact .

Privacy

We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below :

Job Candidate Privacy Notice Tipalti

Experience : Manager

Key Skills

Google Analytics,Fund Management,Apparel,Bus Driving,Banquet Server

Employment Type : Full Time

Experience : years

Vacancy : 1