Administrative Secretary, Surgery Scheduler

Overview

The Department of Otolaryngology – Head and Neck Surgery is a diverse Department with multiple subspecialties practicing within a larger group setting. Those specialties include Otology, Facial Plastic Surgery, Laryngology, Rhinology, General ENT, and Head and Neck Surgery and are currently spread out over three primary office locations.

This role will take responsibility for Administrative and Surgery Scheduling support for assigned faculty members within the Division of Rhinology.

Responsibilities

The role is anticipated to spend 50% of its time in surgery scheduling activity.

• In coordination with patient care team, and following physician feedback, identify appropriate time frames for surgical procedures and coordinate scheduling of procedures with patient, family members, and all other appropriate parties.
• Obtain insurance authorization for all scheduled procedures.
• Promptly post all surgical procedures into the EPIC EMR at Norfolk General Hospital.
• Proactively work with care team members to help ensure assigned faculty surgical schedules are optimized during assigned OR days and times.
• Promptly release unutilized OR time to the other ENT Department faculty.
• Coordinate co surgical procedures for faculty members with outside physician offices.

The role is anticipated to spend 50% of time on administrative and other support functions of the assigned faculty members.

Qualifications

Location : Location

US-VA-Norfolk