Consulting Solution Lead

Client Manager

The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client managerdelivering decision-grade quality. Your domain expertise must come from firsthand experience owning interventions with complex customers : identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action. If you've advised Customer executives on mitigating organizational risk, or walked a customer back from the brink, or single handedly rallied an internal VP to take action for a Customer, this role is for you. You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews. By staying close to actual customers, through targeted account involvement, sampling AI outputs, and overseeing calibration cycles with AI / ML teams; you'll ensure that AI-driven health insights are grounded in real customer behavior and deliver truly actionable recommendations, not just pattern recognition.

Responsibilities

Customer Engagement (40%)

• Engage with customers to stay sharp and translate real-world lessons into improvements and test the robustness of AI-generated insights against real-world complexity.
• Partner with internal teams (CSMs, ACS, PS, AMO) in customer engagement to surface patterns and evaluate remediation and outcomes from the customer's perspective.
• To improve quality and reliability of statuses, summaries and tagging assess customer interactions, risks, remediation plans, and executive narratives in live settings.

QA and Calibration (60%)

Preferred Qualifications include :

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle uses Artificial Intelligence in our recruiting process.

Range and benefit information provided in this posting are specific to the stated locations only.

Salary and Benefits

CA : Hiring Range in CAD from : $90,300 to $140,300 per annum. US : Hiring Range in USD from : $79,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 Vacancy Type - Replacement Position This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.