Quality Assurance Manager

Quality Assurance Manager

Manage the quality assurance department, directing the work of quality technicians and any other personnel, to satisfy the quality requirements for current business, and future improvements. Develop and execute annual quality goals and objectives that align with overall company goal and long term strategic concerns. Setup and / or maintain ISO 9001, 14001, and 18001 certification and maintain adherence to the quality system. Educate and train employees as to their impact in the quality management system including but not limited to : quality matters, protocol and procedures. Actively direct the corrective actions system for customer complaints / warranties / returns, and internal processes. Work with all departments to develop documentation of processes and procedures. Lead the development of quality and improvement plans that will impact the overall cost of products. Conduct audits, including closing out audit findings, creating audits, finding reports and determine proper corrective and preventive actions. Prepare organization for audits and certifications. Assist the management team and provide support as necessary. Nurture a philosophy of a quality culture. Follow and comply with all environmental, safety and work rules and regulations. Evaluate, redesign as needed and implement organizational systems. Provide quality based direction to production staff in all facets of operations; such direction will ensure quality and where applicable ensure the safe, efficient and effective operations of the facility. Develop positive relationships and effective lines of communication with suppliers. Manage the Supplier Quality metrics such as : Non Conformance Tracking (MRB) Supplier Corrective Action Requests (SCAR) Corrective Action and Preventive Action Work closely with the Purchasing Group to establish and maintain a Supplier Quality Scorecard (This is part of a bigger Supplier Scorecard that includes Delivery, Cost, Partnership, Advanced Quality Planning and Quality) CM Quality scorecard Cost Of Poor Quality Participate in new product introduction, or product change projects, assuring that all requisite quality characteristics and requirements are met Requirements Quality Assurance, Quality Assurance Methodologies, Quality Assurance Standards, Quality Assurance Teams, Quality Goals, ISO 9001, QM - Quality Management, Root Cause and Corrective Action (RCCA), Quality Audits, Cost Analysis, SRM - Supplier Relationship Management, Leadership Skills, IQMS