Job Description
Job Description
Restaurant Service Manager - Springfield, MA
Are you an experienced hospitality professional seeking a leadership role that values excellence and community? Join a team dedicated to exceptional guest experiences and operational success. We are currently seeking a Service Manager for our Springfield, MA location who embodies our commitment to quality service and team development.
Job Description
As a Service Manager, you will lead front-of-house operations with a focus on guest satisfaction and team performance. Your primary responsibilities will include :
- Guest Engagement : Utilizing exceptional communication skills to ensure 100% table visitation and resolving guest concerns immediately.
- Operational Excellence : Managing daily FOH operations to maintain a guest-centric environment that balances high standards with a positive workplace culture.
- Team Leadership : collaborating with the Kitchen Manager to ensure seamless FOH / BOH coordination and mentoring staff for future internal promotion opportunities.
- Strategic Growth : Working directly under the Managing Partner to refine management skills and drive business results.
Qualifications
Minimum 1 year of experience as a Service Manager in a high-volume restaurant setting.Demonstrated ability to develop, mentor, and lead diverse teams.Unwavering commitment to integrity and guest satisfaction.Strong operational knowledge of restaurant systems and service standards.Benefits
We offer a comprehensive benefits package designed to support your career and personal well-being :
Competitive Compensation & Stock Incentive ProgramComprehensive Health Coverage : Medical, Dental, and Vision InsuranceFinancial Security : 401(K), Life Insurance, Short and Long Term DisabilityWork-Life Balance : Paid VacationCareer Advancement : A structured pathway for professional growth and internal promotion.Apply today to advance your career with a company that invests in its people and community.