Service Desk AnalystVirtualVocations • Fort Lauderdale, Florida, United States

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Service Desk Analyst

VirtualVocations • Fort Lauderdale, Florida, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Service Desk Analyst.

Key Responsibilities

Provide assistance and guidance to analysts and take escalation calls from customers

Conduct training for new hires and act as a mentor to team members

Perform trouble call resolution and maintain detailed incident logging within ITSM systems

Required Qualifications

High school diploma or equivalent

Experience with Helpdesk support and Active Directory

Knowledge of Microsoft 365 and Networking Fundamentals

Familiarity with ITSM systems such as ServiceNow, FreshService, and Ivanti

Experience with Azure (Entra ID, Exchange Admin, Intune)

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Service Desk Analyst • Fort Lauderdale, Florida, United States

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