Sr. Salesforce Business Analyst - Detroit, MI (Onsite)

Role Name : Salesforce BA

Location : Detroit, MI (Onsite)

Duration : 6-12 Months

Key Responsibilities

Requirement Gathering Elicit analyze and document business needs from stakeholders through workshops and meetings

Process Improvement Analyze current processes identify gaps and design future state solutions within Salesforce

Solution Design Translate requirements into user stories process flows data models and technical specs often configuring declarative features like workflows flows objects and fields

Project Management Manage the product roadmap backlog refinement and scope for Salesforce projects working with Agile Scrum

Stakeholder Communication Serve as a liaison between business users Sales Service Marketing and developers admins presenting solutions and progress

Testing Deployment Support User Acceptance Testing UAT UAT and ensure business readiness for new releases

Data Reporting Analyze data to provide insights build reports and manage data integrity

Core Skills Knowledge

Salesforce Platform Deep understanding of Sales Cloud Service Cloud Experience Cloud CPQ and declarative tools Flows Validation Rules

Business Analysis Requirements engineering process modeling UML Agile Scrum

Technical Aptitude Familiarity with integrations data migration and system architecture

Soft Skills Critical thinking problem solving excellent communication technical and nontechnical presentation and interpersonal skills

Typical Deliverables

User Stories Acceptance Criteria

Process Maps As Is To Be

Business Requirements Documents BRDs

Data Models Technical Specifications

Test Scripts Training Materials

Best Regards,

Chetna

Chetna@smartcaliber.com

www.smartcaliber.com

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