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Principal Customer Applications Engineer
Principal Customer Applications EngineerCyberCoders • San Jose, CA, US
Principal Customer Applications Engineer

Principal Customer Applications Engineer

CyberCoders • San Jose, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

Principal Customer Applications Engineer

Location : Colorado Springs, CO or San Jose, CA

Comp : Base $150-200k + 30% bonus + VERY generous stocks totaling up to $500k!

We're seeking an experienced Project Manager ready to transition into a Principal Customer Applications Engineer role. If you have proven client-facing experience leading integration projects for hardware / software solutions-ideally in the semiconductor industry (though we welcome expertise from any hardware and software products company)-and you're passionate about driving technical success for customers, then please read on!

Introduction

A global infrastructure tech provider delivering high-performance semiconductor and enterprise software solutions that power AI workloads, data centers, and cloud platforms. Trusted for scalable, secure, and mission-critical innovation across industries.

Top Reasons To Work With Us

  • Low stress environment with great work / life balance
  • Amazing package with base, strong bonus and industry leading RSU program!
  • Work for an industry leader in high growth mode with huge career growth potential

What You Will Be Doing

You will lead technical engagement for advanced AI projects with major cloud clients. Acting as the primary technical liaison and account partner, this role drives design adoption, product integration, issue resolution, and customer training throughout the product lifecycle. Our global team supports customers in implementing high-performance solutions for next-generation AI and compute platforms.

Key Responsibilities

  • Lead technical engagement with strategic customers to ensure successful integration of interconnect technologies into AI and custom server designs.
  • Pre-design phase : Collaborate with customers to capture design requirements, align them with product roadmaps, and monitor progress toward design wins.
  • Post-design phase : Support new product introduction (NPI) milestones to meet customer launch timelines.
  • Provide architectural guidance and schematic reviews, educating customers on product capabilities and best practices.
  • Manage and resolve reported product issues, ensuring timely progression to final disposition and clear communication of status.
  • Serve as the central point of contact between internal engineering teams (systems, quality, development, performance, test, manufacturing) and external stakeholders for efficient debugging and resolution.
  • Coordinate technical training sessions for customer teams.
  • Identify and mobilize resources needed to close customer issues effectively.
  • Escalate critical or sensitive defects to leadership with clear action plans.
  • Organize and lead meetings with account teams and customers, documenting outcomes and action items.
  • Communicate technical feedback to marketing, product management, and engineering regarding customer designs and feature requests.
  • Manage expectations and deliverables, track incident metrics, and implement process improvements.
  • Travel as needed, including occasional international trips.

    • What You Need For The Position

  • Minimum 5 years of experience in one or more of the following areas : technical program management, customer application engineering, or software / hardware development involving complex customer features, troubleshooting, and solution delivery.
  • Knowledge of AI server platforms and system architecture.
  • Background in managing high-profile enterprise accounts within the semiconductor or computer hardware / software sectors.
  • Outstanding communication skills-clear written and verbal abilities combined with strong presentation, negotiation, and relationship-building expertise.
  • Proven experience in account coordination and escalation handling, including driving critical technical communications across global regions such as China and Taiwan.
  • Demonstrated leadership and collaboration skills, with the ability to guide projects and resolve issues effectively.
  • Capability to manage multiple priorities and customer-facing tasks simultaneously.
  • Customer-focused mindset with flexibility to support activities across different time zones.
  • Hands-on approach to technical problem-solving, including debugging and data analysis, and familiarity with software concepts.
  • Highly self-motivated and quick to learn new technologies and processes.
  • PCIe switch experience - nice to have NOT essential

    • Benefits

  • Health, dental, and vision insurance
  • Life and disability insurance
  • FSA and HSA
  • 401k with match
  • ESPP
  • Generous PTO
  • Annual bonus from 15-30% (depending on your level)
  • VERY generous stocks!
  • Employer is willing to sponsor qualified candidates for a non-immigrant work visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 11 / 17 / 2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

    • CyberCoders is proud to be an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.  CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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