Medical Front Office (Patient Services Representative)

Job Description

Job Description

Job Description / Summary :

Sonoran University of Health Sciences’ Patient Services Representatives (PSRs) are positive first impression ambassadors and the front line in communication between Medical Center / Neil Riordan Center for Regenerative Health patients and physicians. PSRs support the clinical team by coordinating patient visits, scheduling, messaging, updating documents, processing payments and phone calls. They are responsible for establishing a positive experience for our patients.

The PSRs support Sonoran University’s mission of providing high-quality healthcare and are directly responsible for :

• Exhibiting stellar customer service to both internal and external clients while scheduling, billing, following through with patient inquiries, and managing phone calls; supporting a consistent high quality patient experience and supporting a mission of focused growth in patient volume.
• Contributing to a team that promotes a positive and supportive work environment for all Sonoran University staff; as well as a positive, healing, and supportive environment for patients.
• Accurate data entry in the electronic health records system, medical file maintenance and other related documentation and communication, supporting an infrastructure of data-driven decisions and continuous improvement through advanced analytics.
• T his position is a closing shift, 1 1 : 00-close (usually 7 : 30). Operating hours are 8 : 00 am - 7 : 00 pm, there may be times when coverage for other shifts is needed.

Experience Expectations :

Electronic Records / Electronic Medical Records maintenance

Education Requirements :

Preferred Education

/ Certifications Associates Degree, Medical Certification, or similar

Required Education High School Diploma / GED

Working Environment

Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 25 pounds. Regular activities require ability to quickly change priorities which may include and / or are subject to resolution of conflicts. Communicate to perform essential functions.

Background / Screening :

All employees at Sonoran University undergo a background and drug screen prior to hire. All applicants must show documentation of vaccinations or provide titer results for measles. Employment is contingent upon satisfactory outcome of all screens required of this position.

Sonoran University is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.

Sonoran University is a Smoke-Free campus.

About Sonoran University :

Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values : We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing .

The University’s College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals.

To serve the University’s mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition’s Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.

The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology / phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.

The University’s Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.

Nurture your knowledge, visit sonoran.edu

Benefits :

At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow!

Our benefits go above and beyond to support your health, happiness, and lifestyle.

Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.

Every team member benefits from paid sick time, access to Aflac, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest — with shipping available!

Enjoy delicious savings at Early Bird Vegan, our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.

Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.

Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through Bonusly, our employee recognition program packed with gift cards and prizes.

Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.

With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!