Processing Team Lead

Position Summary

The Processing Lead is responsible for overseeing policy processing operations, underwriting and policy audits, surplus lines tax support, and regulatory training coordination. This role serves as the day-to-day lead for the processing team, ensuring accuracy, efficiency, and compliance with company, carrier, and regulatory requirements. The Processing Lead partners closely with the Processing Team Manager, Underwriting, and Operations to maintain audit readiness, implement process improvements, and support smooth daily operations.

Key Responsibilities

Processing Team Leadership & Workflow Management

• Lead the daily workflow of the processing team to ensure timely, accurate completion of tasks.
• Monitor production, accuracy, and compliance across processing functions.
• Allocate staff and adjust workflows based on volume and business priorities.
• Mentor and support team members, encouraging growth and accountability.
• Serve as the primary escalation point for processing-related issues.

Policy & Underwriting Audit Processing

Training & Development

Process Documentation & Improvement

Qualifications & Skills

Successful Traits

Supportive leader | Detail-driven problem-solver | Calm under pressure | Process-minded | Clear communicator | Coach at heart

SSIU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.