Health Access Partner - Women's Health

Job Details

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General Notes

The Dell Medical School is seeking a Health Access Partner - Women's Health.

Purpose

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Responsibilities

Schedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.

• Coordinate with healthcare providers to ensure availability.

• Manage and prioritize appointment requests based on urgency.

Patient Communication

• Communicate appointment details, changes, and cancellations to patients.

• Answer patient inquiries regarding appointment schedules.

• Provide information about clinic services and procedures.

Insurance Verification

• Verify patient insurance information prior to appointments.

• Communicate with insurance companies to confirm coverage.

• Ensure accurate billing and collections.

Maintain Patient Records

• Update and manage patient records in the electronic medical record (EMR) system.

• Ensure confidentiality and accuracy of patient information.

• Generate reports on appointment statistics and patient flow.

Coordinate with Clinical Staff

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.

• Ensure smooth and efficient patient flow.

• Address and resolve scheduling conflicts.

Marginal or Periodic Functions

Assist with Disaster Plan Implementation

• Follow protocols during drills or actual disasters.

• Coordinate with emergency response teams.

Handle Equipment Malfunctions

• Report and troubleshoot technical issues.

• Coordinate with IT for resolution.

Support Administrative Tasks

• Assist with data entry and record-keeping.

• Provide clerical support during quieter periods.

Knowledge, Skills, and Abilities

Customer Focus

• Skilled Definition: Understands and meets the needs of customers; provides excellent service.

• Effective Behaviors:

  Responds promptly to customer inquiries.

  Maintains a positive attitude with callers.

  Resolves issues efficiently.

Interpersonal Savvy

• Skilled Definition: Relates well to all kinds of people; builds rapport easily.

• Effective Behaviors:

  Communicates clearly and effectively.

  Demonstrates empathy and understanding.

  Handles difficult situations with tact.

Action Oriented

• Skilled Definition: Takes on new opportunities and challenges with energy and enthusiasm.

• Effective Behaviors:

  Acts quickly to address issues.

  Shows initiative in improving processes.

  Maintains high productivity levels.

Decision Quality

• Skilled Definition: Makes good decisions based on analysis, wisdom, experience, and judgment.

• Effective Behaviors:

  Evaluates options thoroughly.

  Considers the impact of decisions.

  Makes timely and effective decisions.

Manages Conflict

• Skilled Definition: Handles conflicts effectively; finds common ground and solutions.

• Effective Behaviors:

  Addresses conflicts directly.

  Mediates disputes calmly.

  Seeks win-win solutions.

Required Qualifications

High school diploma or equivalent. 3 years of relevant experience in a similar role. Basic computer skills and familiarity with scheduling software.

Preferred Qualifications

Associate's degree in a related field. 4 years of experience in a healthcare setting. Advanced proficiency in scheduling software and customer service. Certification in Healthcare Access Management (CHAM).

Salary Range

$43,500+ depending on qualifications

Working Conditions

• Work in standard office environment

• Repetitive use of a keyboard

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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