Manager, Customer Success

Manager, Customer Success

About NRT
At NRT, we build more than solutions: we build up each other.

NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.

Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.

We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.

Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at www.nrttech.com.

Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management.

Core Competencies
• Communication
• Achievement/Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility/Adaptability
• Problem Solving
• Building relationships

Responsibilities include the following, but are not limited to:
Customer Account Management - Major Accounts
• Manage and grow relationships with major corporate accounts and strategic customers.
• Serve as the primary point of contact for assigned accounts, ensuring timely resolution of issues and alignment with customer goals.
• Conduct regular account reviews and deliver actionable insights through executive summaries and reports.
• Drive customer engagement by facilitating onboarding, adoption, and utilization of NRT solutions.
• Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experience and advocate for customer needs.
• Identify opportunities for customers to increase value and revenue growth.
• Monitor satisfaction and proactively implement strategies.
• Assist in creating and managing onboarding plans for new accounts.
• Other responsibilities as required by the Director, Customer Success or designates.
• Up to 50% travel is required.

Qualifications
• At least 3 years of experience in account/relationship management, business development or client-facing role
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill
• Experience in managing ATM accounts is an asset.
• Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

NRT is an equal opportunity employer. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process.