Service Director

Birdsong is a two Michelin–starred restaurant in San Francisco, where Chef Chris Bleidorn’s cooking explores heritage cuisine with heart, craft, and a deep sense of place.

Now we’re looking for a Service Director who’s ready to lead the floor with intention - someone who loves the details, sets the tone, and helps a dedicated team deliver a dining experience that feels both precise and deeply human .

The role

As Service Director, you’ll take ownership of front-of-house operations and the entire guest experience - from the first welcome to the final goodbye . This isn’t a “keep the ship afloat” job. It’s a leadership role with real influence : you’ll help shape how service feels at Birdsong, develop the team, and build systems that make excellence repeatable—night after night. Expect high standards, a small team, close collaboration with the kitchen, and the chance to make meaningful improvements that guests actually feel.

You’ll be responsible for :

Leading, scheduling, and developing the dining room team

Managing service flow and standards of quality, consistency, and efficiency

Overseeing the guest experience in every detail (pace, hospitality, recovery, follow-through)

Onboarding and training new team members

Maintenance and daily operational organization

Dining team operational accountability

Keeping communication seamless between the kitchen and dining room

You might be a fit if you :

Care deeply (almost obsessively) about delivering an exceptional guest experience

Love food, beverage, and hospitality for the right reasons

Lead with calm confidence, humility, and a team-first mindset

Solve problems quickly and gracefully, especially under pressure

Communicate clearly, kindly, and directly

Enjoy mentoring and building strong service professionals

Have strong wine knowledge and enjoy guiding guests

Bring   2–3+ years of experience   (fine dining preferred)

What we value

Warmth without theatrics. Precision without stiffness. Genuine connection and kindness.

Team members that support one another, take feedback well, and take pride in getting better service after service.

Interview process

Our process includes an   in-person meeting, followed by an observational stage.

Compensation & benefits

Birdsong offers   competitive compensation,   comprehensive health benefits, and   paid time off.

If you’re interested, please apply with a   resume and cover letter.