Support Specialist (Bi-lingual / Spanish)

Description

Job Description :

Title : Spanish Support Specialist – Employee Benefits

Work Mode : Remote, Florida only, some required travel | Location / Supporting : Longwood, FL | Requirements : Fluent in Spanish (written and verbal)

Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit : ioausa.com / locations

About the Role :  Responsible for supporting IOA Employee Benefits clients with Spanish language service needs under the direction of the Branch Operations Supervisor. This includes client service and communication, coordination of Spanish support requests, translation services, open enrollment support, benefit guide review, and professional development. The role also upholds IOA’s core values and contributes to team productivity, quality, and service excellence.

Key Responsibilities :

Client Service Excellence : Provide exceptional Spanish-language client service, anticipating needs and maintaining professional communication.

Service Coordination : Coordinate and track Spanish support service requests, ensuring timely and accurate delivery.

Document Translation : Translate client-facing materials including flyers, emails, letters, presentations, and announcements.

Open Enrollment Support : Assist with open enrollment activities for Longwood Key Accounts, including scheduling and logistics.

Benefit Guide Preparation : Review benefit offerings and help prepare Spanish-language materials for open enrollment.

Team Collaboration : Work closely with account management teams to ensure alignment on client service needs.

Claims Assistance : Facilitate Spanish-language benefit inquiries and claims support for designated accounts.

File Management : Maintain accurate documentation and files within the Spanish Support SharePoint site.

Internal Communication : Maintain frequent communication with Producers, Account Executives, Account Managers, and Branch Operations Supervisor.

Carrier Relations : Develop and maintain positive relationships with carriers and internal stakeholders.

Business Development : Identify and act on opportunities to grow IOA business through Spanish support services.

Training & Development : Participate in team training and development, promoting a positive and inclusive work environment.

Process Improvement : Recommend and implement process improvements to enhance service delivery and operational efficiency.

Team Support : Support teammates as needed to ensure consistent service excellence across the team.

Champion IOA core values and demonstrate integrity and leadership.

Ideal Candidate Qualifications :

Fluent in Spanish (written and verbal)

2+ years of relevant industry experience

Active and required licensing

Exceptional customer service and communication skills

Strong organizational, multi-tasking, and decision-making skills

High accuracy in handling large volumes of work

Proficiency in MS Office (Outlook, Word, Excel)

High School Diploma (or equivalent)

What We Offer :

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Respectful culture and work / family life balance

Community service commitment

Supportive teammates and a rewarding work environment

What to Expect (Application Process) :

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 40-55K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.