Customer Support & Fulfillment AssistantRemote VA • Tucson, AZ, US
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Customer Support & Fulfillment Assistant
Remote VA • Tucson, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Excellent English communication skills (spoken and written) Clear speaking voice with minimal accent Strong attention to detail and organizational skills Stable, high-speed internet connection Ability to follow instructions and work independently Previous experience in eCommerce, customer service, or logistics Familiarity with online order platforms and shipping tools
Customer Support & Fulfillment Assistant
We're looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities
- Process refunds for online orders accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
Requirements
Preferred Qualifications
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Customer Support Assistant • Tucson, AZ, US
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