Apartment Community - Leasing Consultant

Career Strategies Inc. seeks leasing consultants to provide exceptional service at apartment communities.

This exciting role encompasses sales, customer service and marketing skills. The primary responsibility of this position is to lease apartments through product demonstration and implementing marketing strategies. Other responsibilities include resident retention and customer satisfaction for the current residents and prospective residents. Administrative duties include completing lease paperwork, updating web advertising and inquiries, and completing leasing reports. Other responsibilities include thorough product knowledge of major competitors through site visits and telephone surveys.

Duties may include (but are not limited to):

• Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours and promote attractive community features
• Greet visitors (residents, future residents and internal team members)
• Prepare refreshments
• Maintain thorough product knowledge of the property and that of major competition
• Accurately prepare and have a thorough knowledge of all lease-related paperwork
• Maintain prospect traffic and leasing data, and assist with other computer data entry as necessary
• Deliver new resident gifts and move in packets
• Inspect units for move-ins to ensure units are ready
• Assist with planning and hosting of resident functions
• Collect application fees, deposits and rent
• Prepare and submit application materials for approval
• Follow up with prospects after viewing homes or submitting applications
• Prepare service requests
• Prepare move-in / move-out notices, inspections or procedures
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages

Ideal candidates must possess a dynamic personality with the ability to interact and connect with different personalities. Extraordinary communication skills coupled with a confident approach is critical to this role. A can-do spirit with proven reliability is required. Successful candidates may have previous backgrounds in: real estate, banking, customer service, management, retail, restaurant, hospitality/hotel, reception, administrative and sales.

Required Skills

• Ability to solve problems and work with minimal supervision
• Sales skills
• Excellent written and verbal communication skills
• Ability to read, analyze and interpret all forms of information
• Ability to accept and learn from constructive criticism
• Must be well organized
• Ability to prioritize tasks
• Ability to multi-task
• Must demonstrate tact and diplomacy
• Basic to intermediate math skills
• Office skills: customer service, typing, clerical, computer, telephone

About You:

• A minimum of a high school education is required
• Minimum 1 year customer service and/or sales experience
• Professional appearance
• Reliable means of transportation
• Ability to be prompt and on time every day
• Bi-Lingual skills, knowledge of tax credit, fair housing laws, safety issues and / or a working knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR are a PLUS
• Respectful of the boundaries of confidentiality, fair housing laws and safety