Case Manager- Mental Health

Title: Case Manager – Mental Health

Location: TBD

Salary Range: $27.47 per hour ($50,000 per year)

FLSA Classification: Full-time (35 hours), Non-exempt

Role Summary: The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value and vision.

Primary Job Responsibilities/Duties:

The Case Manager – Mental Health is responsible for, but not limited to:

• Conduct initial intake assessments and act upon critical needs appropriately
• Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals
• Orient clients to the shelter program, requirements and consequences
• Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.
• Assist non-working clients to obtain Public Assistance
• Complete psycho-social assessments within the first 30 days of intake
• Track and monitor client progress
• Empower clients to become involved in their own planning and goal setting
• Conduct weekly/bi-weekly meetings with clients, or as needed
• Refer clients and encourage job development for subsequent employment if appropriate
• Refer clients to appropriate resources to assist with set goals
• Meet with clients to address issues, challenges and successes to assist in strengthening their capacity for long-term self-sufficiency
• Maintain client files to include conversations, warnings and progress reports and documenting all incidents
• Maintain confidential case record for all clients
• Report critical incidents immediately to the Site Director/ Director of Social Services
• Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing
• Treat all clients, visitors and employees with kindness, respect and dignity
• Report critical incidents immediately to the Director/Supervisor of Social Services
• Refer clients to internal and external resources and serve as an advocate when necessary
• Provide case management and counseling periodically; one year beyond the client’s departure
• Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals
• Responsible for escorting clients to housing viewings, DHS or HRA appointments
• Responsible for placing clients into suitable housing
• Case notes must be completed within 24 hours after meeting with clients
• Substitutes for other staff when need arises
• Perform general clerical duties

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Ability to sit for extended periods and perform repetitive tasks.
3. Must be able to lift and carry up to 5 pounds.
4. Must be able to travel to multiple NYC sites as needed.
5. Must be able to access and navigate each department at the organization’s facilities.
6. Ability to climb stairs.

Work Environment / Schedule Requirements:

1. Office setting with regular exposure to computer screens and moderate noise levels.
2. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
3. Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor.

Qualifications:

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
• Associate degree in Human Service, or related field with 4+ years of direct social service experience
• High School Diploma/General Equivalent Diploma with 8+ years of direct social service experience
• Strong interpersonal skills with the ability to be compassionate and firm and maintaining confidentiality at all times
• Knowledge of community resources
• Ability to solve problems, make decisions, resolve conflicts and listen
• Ability to deal calmly in crisis situations.
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.