Coffee Shop Department Manager

Job Description :

Job Title : Coffee Shop Department Manager

Department : Coffee Shop

FLSA : Non-Exempt

General Function :

Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies :

• Partnerships.
• Growth mindset.
• Results oriented.
• Customer focused.
• Professionalism.

Reporting Relations :

Primary Duties and Responsibilities :

Escorting them to the products they’re looking for.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

High school or equivalent experience from on-the-job training and sanitation courses. Over one year of related work experience.

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job :

Standard equipment used in a coffee shop environment, cash register, can opener, thermometers, knives, dishwasher, ice machine, scales, pop machine, calculator, computer, RPM, steamer, fax, copier, telephone.

Financial Responsibility :

Responsible for company assets including equipment and merchandise.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

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