Talent.com
BA Associate Team Leader
BA Associate Team LeaderH&R Block • Irvine, CA, US
BA Associate Team Leader

BA Associate Team Leader

H&R Block • Irvine, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work for Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    [job_alerts.create_a_job]

    Associate Team Leader • Irvine, CA, US

    [internal_linking.related_jobs]
    Issues Management Analyst

    Issues Management Analyst

    loanDepot • Irvine, CA, US
    [job_card.full_time]
    Responsible for conducting root cause analyses and making recommendations for servicing business units.Assists with impact of the overall program with the objective of reducing complaints and closi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Relationship Banker

    Retail Relationship Banker

    BMO Financial • San Clemente, CA, US
    [job_card.part_time]
    Retail Banking Sales & Service.Bilingual in Spanish and English is preferred.Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidan...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Leader

    Shift Leader

    Insomnia Cookies • Claremont, CA, United States
    [job_card.part_time]
    N Indian Hill Blvd #105, Claremont, CA 91711.You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership styl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead (PT)

    Team Lead (PT)

    Sky Zone LLC • Mission Viejo, CA, US
    [job_card.full_time]
    The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member for Senior Relocation Company

    Team Member for Senior Relocation Company

    Caring Transitions • Orange County, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Caring Transitions Tustin-Orange is looking for a Team Member to join our team in our Orange County area.The assistant manages the jobs at various locations. This includes admin work, online auction...[show_more]
    [last_updated.last_updated_30]
    Associate Banker

    Associate Banker

    BMO Financial Group • Mission Viejo, CA, United States
    [job_card.part_time]
    Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.Work...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Audit Associate

    Senior Audit Associate

    Roljobs Technology Services Pvt Ltd • Irvine, CA, United States
    [job_card.full_time]
    We (Our Client) is currently on a hunt for an External Audit Associate to join their team in Orange, CA.As an Associate, you’ll work as part of a team of problem solvers with extensive consulting...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Small Market Team Leader, Employee Benefits

    Small Market Team Leader, Employee Benefits

    Risk Strategies • Irvine, CA, US
    [job_card.full_time]
    This is a hybrid opportunity and this role requires onsite in-office presence approximately 1 to 3 days per week at one of our following office locations : Santa Rosa, CA, Irvine, CA, Roseville, CA,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    AVP, Branch Manager

    AVP, Branch Manager

    Cathay Bank - Headquarters • Rancho Cucamonga, CA, United States
    [job_card.full_time]
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Team Lead

    Bilingual Team Lead

    VirtualVocations • Ontario, California, United States
    [job_card.full_time]
    A company is looking for a Bilingual Team Lead - Remote.Key Responsibilities Manage and oversee the fulfillment team's workload and performance targets Facilitate client relationship management ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Weedmaps • Irvine, CA, US
    [job_card.full_time]
    Associate Lead Generation Specialist, Temporary.Associate Lead Generation Specialist, Temporary.Onsite - 5 days per week onsite in Irvine, CA). This role will unlock new business opportunities by fi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Experience Team Analyst I

    Experience Team Analyst I

    Raymond James Financial • Mission Viejo, CA, US
    [job_card.full_time]
    The Experience Analyst leverages background and business acumen to support strategic, operational, and experience-focused initiatives across the Investment Bank. This role operates as a part of an i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Leader

    Team Leader

    Moe's • Rancho Cucamonga, CA, US
    [job_card.full_time]
    The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant.The Team Leader’s responsibility is to assist in directing the operation of the...[show_more]
    [last_updated.last_updated_30]
    Shift Lead

    Shift Lead

    Walgreens • Upland, CA, US
    [job_card.full_time]
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead

    Team Lead

    TradeJobsWorkforce • 92650 East Irvine, CA, US
    [job_card.full_time] +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tax Senior Associate - Flow through & individual

    Tax Senior Associate - Flow through & individual

    Baker Tilly • Irvine, CA, US
    [job_card.full_time]
    Responsibilities Are you interested in joining one of the fastest growing public accounting firms? Would you like the ability to focus on one industry sector and further become an expert for your c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Upland, CA, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead

    Team Lead

    Tempur Sealy • Mission Viejo, CA, United States
    [job_card.full_time]
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...[show_more]
    [last_updated.last_updated_30] • [promoted]