CSR Dispatcher

The Dispatcher serves as the first point of contact for incoming

customer communications and is responsible for distributing

email requests and documentation to the appropriate Customer

Service Representative (CSR) for processing. This role ensures

timely response and task routing within the customer service team

and provides support with customer documentation and

communication, including order acknowledgments and COA

requests.

Business metrics Key performance metrics for the Dispatcher role include average

first response time, email routing accuracy, and order

acknowledgment turnaround time. Efficiency can be measured

by email volume managed, COA request fulfillment rate, and

timely escalation of urgent tasks. Additional indicators such as

internal stakeholder satisfaction and error rate in task execution

reflect the quality of support provided. Together, these metrics

ensure prompt, accurate, and customer-focused service

delivery.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated

Los Angeles county

, to the extent our customers

require

a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.