Chief Operating Officer (ID : 47337)

The Chief Operating Officer (COO) provides senior executive leadership oversight for all administrative operations for EPPA, including the Urgency Room acute care clinics. The COO reports directly to the President / Chief Executive Officer (CEO). The COO translates organizational strategy into actionable plans, ensures optimal financial performance, and drives overall operational efficiency and sustainable growth across the organization.

Key Result Areas : The primary responsibilities for the Chief Operating Officer include, but are not limited to :

Strategic Execution / Operational Oversight

• Translates the Board of Directors and the CEO's long-term vision into actionable, short- and long-term objectives for the organization
• Manages day-to-day operations across multiple departments, including Human Resources, Urgency Room Operations, Information Technology, Marketing, Credentialing, and Scheduling
• Leads organizational change and innovation with minimal disruption

Communicates proactively and effectively with internal teams, physicians, executives, and external partners

Organizational Performance and Budget Management

Facilitates a team-based approach to financial stewardship, along with the CEO, CFO, and senior leadership

Urgency Room Operations

Explores business development opportunities for expansion of the Urgency Room concept, locally and nationally

Human Resources / Workforce Management

Directs the activities of the Vice President of Human Resources

Vendor Management

Establishes durable, transparent vendor relationships, based on benchmarked pricing and service level agreements, facilitating open communication, conflict management, and evolving organizational needs

Data Analytics

Liaisons between the Board of Directors, CEO, and physician leadership to provide data support for all aspects of clinician and organizational performance

Information Technology

Ensure that IT supports organization programs in a compliant, risk-aware, and cost-efficient manner that anticipates and updates with technology advancement

Clinician Scheduling

Identify and communicate challenges, improvements, and evolving needs of the organization, presenting focused solution-based responses and follow-through

Corporate Culture and Communication

Communicates frequently and clearly about organizational developments, strategic priorities, expected standards of behavior, and change management, across all levels of organization

Direct Reports : Vice President, Finance; Vice President, Human Resources; Director of Operations, UR; Director of Information Technology; Marketing Director; Scheduling Manager.

Required Education, Skills, and Experience :

Performance Expectations :

Sets and monitors KPIs across operations, clinical quality, financial performance, and patient satisfaction

Core Competencies :

High standards of professionalism and ethics

Working Conditions : ( This is not intended to serve as an exhaustive list of all working conditions)

This is a full-time, on-site position based at EPPA's corporate office. Standard work hours are Monday through Friday, with a typical work week ranging between 40 and 60 hours, depending on business needs. The COO must be flexible, as occasional evening or weekend work may be required to meet organizational demands or respond to operational issues.

The work is primarily performed in a quiet, professional office environment. While performing the duties of this role, the employee may experience frequent interruptions and regular interaction with staff, leadership, and external partners through in-person meetings, email, and telephone.

Physical demands include the ability to sit for extended periods, perform repetitive hand and finger motions for keyboard and office equipment use, and communicate effectively through speech and hearing. Specific vision requirements include close vision, depth perception, and the ability to adjust focus for computer and document work.

This description complies with the Americans with Disabilities Act (ADA) and outlines general physical requirements and working conditions. It is not an exhaustive list of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Performance Standards :