Logistics Specialist

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office.

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within - by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

This is a hybrid position based in San Francisco requiring 3 days per week in the office.

We are seeking a detail-oriented and proactive Logistics Specialist to serve as a key supporting member of our operations team. As we continue to expand into new markets and retail partnerships, this role plays a critical part in ensuring operational excellence across all order-to-cash activities.

This individual contributor role is focused on monitoring order fulfillment performance, ensuring SLAs are met, resolving exceptions, and conducting root cause analyses to prevent future disruptions. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and brings a strong operational logistics foundation to support our growing footprint.

What you will do :

Order Fulfillment & Daily Operations

• Monitor daily order flow across DTC and retail channels, ensuring accurate, on-time processing and SLA adherence.
• Manage and resolve order exceptions-including EDI errors, routing compliance issues, shipment discrepancies, tracking concerns, and chargebacks.
• Serve as a key operational support partner for 3PL and transportation teams to facilitate smooth execution and resolve delivery issues.
• Create and maintain accurate shipping records, including WMS shipment creation, NetSuite receipts, and documentation for retail fulfillment.
• Conduct root cause analyses for fulfillment delays, service failures, or recurring operational issues, recommending corrective actions to prevent reoccurrence.

Retail Compliance & Market Support

Process Improvement & Documentation

We would love to have you on our team if you have :

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer :

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

A recruiter can determine your zones / tiers based on your US location.

We are not considering candidates residing in the following states : Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer : Beware of fake job offers!

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To all recruitment agencies : Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.