Junior Implementation Manager - USA

Junior Implementation Manager

About Us inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!

About the Role

We are seeking a partner focused, organised and dynamic junior Implementation Manager to join our growing team. This person will support the onboarding of new MSP partners, organise webinars and classroom training sessions and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines, and ensuring high levels of client satisfaction. Technical expertiseparticularly within the Microsoft stackis preferred but not required. Key responsibilities include managing multiple implementations, hosting client webinars, and supporting group training sessions. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sounds like you, we'd love to hear from you!

What You'll Be Doing

• Webinars : Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Classroom sessions : Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions
• Implementation : Support the delivery of multiple implementation sessions, managing the project and client communications.
• Documentation : Proactively updating and creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• Technical Expertise : Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
• Client Engagement : Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction : Ensure client satisfaction throughout the implementation process and upon its completion
• Process Improvement : Help drive improvements to onboarding processes and the overall client experience.

What We Can Offer You

You Time : Competitive annual leave allowance

Work-Life Balance : Flexible working hours and hybrid / remote working options to support a healthy work-life balance

Regular Team Socials : We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future : We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths

Inclusive Environment : A supportive and inclusive workplace that values diversity and encourages collaboration and innovation

Employee Recognition : Programs to recognise and reward employees for their contributions and achievements

Skills We Need for This Role

Don't quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We'd love to hear from you! inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.