Field Service Technician

Job Description

Varex Imaging's technology helps our customers see more clearly. Our imaging component solutions are designed for use in high-speed, high-quality, wireless, and digital imaging systems around the world. Tens of thousands of specialized X-ray tubes and flat-panel digital detectors, plus high voltage connectors and imaging software, all developed by Varex, are manufactured each year for sale to imaging equipment manufacturers. Our highly specialized medical imaging solutions provide the technology behind the products relied upon for critical decisions every day.

Field Service Technician; Western U.S.

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.

SPECIFIC FUNCTIONS OR DUTIES

• Provide phone support / remote assistance to customers and to Field Service Team as required to achieve resolution of service need in a timely manner.
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
• Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
• Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• May provide training to other field personnel.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

SKILLS & KNOWLEDGE

Desired Skills and Knowledge

Typical Education and Experience

Ability to Travel

BENEFITS Offered to our Employees :