Medical Support Assistant (Medical Receptionist)

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Richmond VA Medical Center located at 1201 Broad Rock Blvd.

Richmond, VA 23249.

Working hours are Mon-Fri, 8 :

• 00am-4 : 30pm.
• Weekend coverage may be required on a rotational basis.
• Competitive packages are available for qualified candidates.  Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas.
• Our customers face wide-ranging challenges in the fields of national security, health care, and information technology.
• To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.
• Responsibilities Schedule, cancel, and re-schedule patient appointments and / or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims / vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
• Qualifications Citizen or Resident of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and / or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.

Have the following experience or education (or combination of both) to meet minimum qualifications for employment :

Experience / Education combination :

Ability to pass a required level of security clearance (NACI-level background check).   All candidates must be able to :