SUMMARY
This position is responsible for exercising independent judgment to process referrals and prior authorizations administration.
All referrals and prior authorizations will be processed according to the appropriate insurance.
This position is responsible for both on- and off-site services for multiple providers including Primary care, Specialty providers, Dental, Therapies including Physical, Occupational, Speech Therapy and Audiology.
ESSENTIAL FUNCTIONS
- Appropriately prioritize all prior authorization request / referrals.
Submits for onsite and offsite appointments, outpatient procedures, diagnostics procedures and / or therapies
Reviews future appointments in NextGen on a daily and weekly basis to verify that all required authorizations have been requested, paying close attention to short notice and same day appointmentsReviews patient information including diagnosis ICD10 codes, CPT codes and submits authorization request and all required documentation to the appropriate insurance companiesTrack pending authorizations, follow up on submitted authorizationsProcesses approved / denied requests with accuracy and meeting timely standards to include data-entry, coordination with offsite providers and clinical staff for scheduling and communication of status and requestsPerforms other duties as required and assignedKNOWLEDGE, SKILLS AND ABILITIES
Knowledge of AHCCCS, CRS, and private insurance guidelinesKnowledge of precertification, referrals, and prior authorizationKnowledge of medical terminology, CPT, and ICD-10 codes and practicesSkill and proficiency in using Microsoft Office SuiteAbility to maintain confidentiality of patient, personnel, and corporate dataAbility to cross reference data to assure accuracy and completenessAbility to post information to electronic records and maintains the electronic file and any manual filesAbility to effectively manage time with a proven ability to meet deadlines; organization and attention to detailCompetent using a Practice Management SystemAbility to communicate effectively, both verbally and in writing with patients, their families and all levels of personnel. Demonstrates tact and understanding when dealing with patients, families, and staffAbility to maintain confidentiality of patient data according to HIPAA regulationsAbility to operate personal computer and related office equipment as needed to perform job functions